In this document, Textio refers to the products and services that we offer at https://textio.com/ (“Service” or “Services”). It also refers to our company, Textio, Inc., as “Textio,” “we,” “our,” or “us.”
We collect data at different points during your use of Textio. We always strive to be open with you about the data we collect and how we’re using it. When you inquire about or purchase our Services, we may require you to provide Personal Information, such as:
We want Textio to be easy to use, so in addition to Personal Information, we collect data about your document source and format as you write within or import documents into the platform. We also collect data about how you engage with Textio’s phrase highlights, tooltips, charts, text formatting, and other product options. That helps us know which areas of the product are most useful to you.
As you are using the platform, we also collect information about the text you are optimizing, including the text, scores, metadata, and editorial changes that you make in response to Textio’s suggestions.
We also automatically collect some log data from actions you take while using the platform. This may include your IP address, as well as your web browser, operating system, and other attributes of your system that are captured by Google Analytics. As you navigate our web sites and use our Services, we may collect information such as session duration through cookies, pixel tags, local storage, web beacons, or other technologies (“Technologies”).
If you would like to opt-out of the Technologies we employ on our web sites or Services, you may do so by blocking, deleting, or disabling them as your web browser or device permits.
Data we collect is used to improve all aspects of our product experience and to provide you services based on our contractual agreements. For example:
Additionally, we pursue our legitimate interests and process Personal Information to:
We store Personal Information collected anywhere in the world, including but not limited to the United States (“US”), the European Union (“EU”), in the cloud, on our servers, or the servers of our service providers. Your Personal Information may be accessible to law enforcement or other authorities pursuant to a lawful request. Personal information that we collect is transferred to the United States to fulfill our contracts or meet our legitimate interests. These personal information transfers are done in accordance with the General Data Protection Regulation (GDPR) International Data Transfer exception.
We will not sell Personal Information or broadly disclose any data about your usage patterns except in an aggregated and non-identifiable way. If your employer is a Textio corporate subscriber, we will share aggregated usage data with your employer.
Additionally, we share Personal Information as follows:
You have the right to opt out of certain uses and disclosures of your Personal Information. Where you have consented to our processing of your Personal Information, you may withdraw that consent at any time and opt-out to further processing by contacting firstname.lastname@example.org.
If you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt-out of receiving future emails. We will process your request within a reasonable time after receipt. Note that you will continue to receive transaction-related emails regarding products or services you have requested. We may also send you certain non-promotional communications regarding Textio and our Services and you will not be able to opt out of those communications.
We maintain telephone “do-not-call” and “do-not-mail” lists as mandated by law. We process requests to be placed on do-not-mail, do-not-phone and do-not-contact lists within 60 days after receipt, or such shorter time as may be required by law.Rights of Access, Rectification, Erasure, and Restriction
You may ask whether we are processing Personal Information about you, request access to your Personal Information, and ask that we correct, amend, or delete your Personal Information where it is inaccurate. To do this, send an email to email@example.com. Please include your full name, the email address associated with your account, and a detailed description of your data request. Such requests will be processed in line with local laws.
If you are an employee of one of our customers and would like to access, correct, amend, or delete your Personal Information from our service, please contact your employer directly. If a customer (i.e. your employer) requests our assistance in responding to their employees’ requests, we will respond to such requests within 20 business days.
We will make good faith efforts to provide you with access to your Personal Information, but there may be circumstances in which we are unable to do so. If we determine that access may not be granted, we will provide you with an explanation of why that determination has been made and a contact point for any further inquiries. To protect your privacy, we will take commercially reasonable steps to verify your identity before granting access to or making any changes to your Personal Information.
Additionally, before we use Personal Information for any new purpose not originally authorized by you, we will provide information regarding the new purpose and give you the opportunity to opt-out.
If you would like to update or change your password, click on the “Forgot your password?” link on the Sign in screen. We will send a link via email that will enable you to change your password.
If your company uses Single Sign-On (SSO) to sign in to Textio, you will not be able to change your password from within Textio. Contact your company’s administrator for information on changing your SSO password in accordance with company security policies.Children’s Privacy
Services are not directed to nor does Textio knowingly collect Personal Information from children under 13 years of age. If you learn that your child has provided us with Personal Information without your consent, you may alert us at firstname.lastname@example.org. If we learn that we have collected any Personal Information from children under 13, we will promptly take steps to delete such Personal Information and terminate the child’s account.Do Not Track
Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.California Privacy Rights
California law permits users who are California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their Personal Information (if any) for their direct marketing purposes in the prior calendar year, as well as the type of Personal Information disclosed to those parties. We do not share Personal Information with third parties for their own marketing purposes.
If you have any questions about our privacy practices, please feel free to contact us at email@example.com or write to: