A buyer’s guide to Textio Feedback

We textio-heart clear expectations.

Here’s what Textio customers typically experience after signing—and what you can expect too.

Anticipated timeline

We help you breeze through onboarding so you can scale better feedback faster in 3 simple phases:

Within 7 days
Planning
Within 30 days
Education
Within 60 days
Rollout
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Onboarding phases

Textio customers are typically onboarded and giving feedback in 2 months. 
Our optimized onboarding process was designed for busy leaders who:

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Don’t have a lot of spare time
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️ Need to move quickly on impact
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Love easy-to-follow milestones
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Want support to ensure success
Planning

Why we do it

  • It’s nice to meet your Textio customer success team textio-heart
  • Every org’s feedback process looks a little different
  • Quickly nailing down the plan matters


How we do it

  • Kickoff and intro call to confirm goals, feedback cycles, and implementation scope
  • Formalize implementation scope, project plan, and internal communication timeline
  • Identify IT and admin partners for implementation
Education

Why we do it

  • Clear communication is the key to a successful rollout
  • New tools need a little education (or a lot if it’s not Textio 😇)
  • We want to make sure you’re set up for success


How we do it

  • Deliver a suite of enablement materials including communication and user guides
  • Provide counsel on internal communication of Textio
  • Hold education sessions with HRBPs
Rollout

Why we do it

  • High-quality feedback makes employees want to stay at your org
  • Actionable insights help you take control of performance
  • Rolling out impactful change is the fun part 🎉


How we do it

  • Support IT in configuring SSO and deploy Textio’s browser extension (if applicable)
  • Rollout Textio Feedback! 
  • Review feedback data, identify patterns, and create actionable next steps

What you can
expect as a buyer

There are tons of reasons why 100% of Textio Feedback customers have renewed each year. Here are just a few:

What you can expect
as a project owner

Your Textio team is with you every step of the way. Here are a few things that will help you make the most of our partnership.

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1:1 support from the Textio Customer Success team
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Lots of guidance on Textio’s Support Center
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Full access to Textio U to get certified in inclusive communication
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Adoption and usage analysis walkthrough
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Feedback sessions with Textio’s product teams
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Updates on the latest Feedback features as they’re ready for use
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Return on investment

Textio Feedback doesn't just make feedback easier—for managers and HR teams—it makes it clear, impactful and scalable, delivering measurable results for teams and organizations. Here is real ROI from our recent Language Bias in Performance Feedback 2024.

Boost team performance

Actionable feedback builds trust and drives growth, empowering employees to perform better and stay longer.

Case in point: Velera improved feedback quality by 67%, leading to stronger team performance and reduced attrition.

Save time, lead better

Managers reclaim hours every month with Textio Feedback’s AI-powered suggestions, simplifying review writing and delivering clarity.

Customer win: Velera cut review writing time by 50%, helping managers focus on strategic leadership.

Foster belonging

Textio Feedback’s bias detection ensures feedback is fair, actionable, and aligned with organizational values, promoting inclusive leadership.

Key outcome: Upwork eliminated harmful language in feedback, improving employee trust and alignment.

“Our managers absolutely love using Textio and the results have been incredible. At this point, I can say we can’t live without it.”
Laura Sehres
VP of Employee Experience, Velera